Refund Policy

By using the website of Flicker Fam you agree to be bound by the following conditions. If you do not consent to them, you are not authorized to use this website.

All products sold through Flicker Fam are covered and not excluded from the Australian Consumer Law.
 

Faulty or Damaged Products :
     12 Month Warranties apply except  where :​

• Expressly stated on the product listing and warranty period;

• Is in relation to any extras or bonus gifts as noted in a product listing; or

• if the fault or damage is due to:   

  • normal wear and tear

  • damage arising from improper assembly or modification of the product;

  • damage arising from abnormal use or abuse of the product;

  • damage, wear, and tear as a result of improper or lack of maintenance and/or care of the product (e.g. of fabric, leather, or timber); or

  • damage to external product packaging only.

• Each warranty claim will be assessed on a case-by-case basis. Arrangements depending on the nature of the fault or damage, may include the following:

  • send missing parts;

  • suggest a method of self-repair

  • replace the product (subject to availability);

  • offer an alternative product; or

  • offer a partial or full credit voucher or refund.

 
Change-of-mind : 
     We do not accept change-of-mind refunds

When requesting a refund please be sure to include the following :

• Your order number;

• the quantity of each product and/or part missing, faulty, or damaged; and

• an image / video of acceptable quality clearly showing the products:

  • the fault or damage 

  • part is missing;

  • the product in the original packaging; and/or

  • the product’s instruction manual with the fault or damage and/or missing part indicated, for example by circling the area damaged or from which a part is missing (if applicable).In addition, please provide a brief explanation of the fault or damage, and what the customer is requesting, i.e. refund, credit or replacement of parts/product.

All images and videos should be of acceptable quality that allows us to assess the claim – thumbnail images are not considered to be acceptable quality as we cannot make a clear assessment of alleged faults or damage.

1. A customer should not dispose of items before a warranty claim has been made and finalised, as we may ask for items to be inspected. We reserve our rights, subject to the Australian Consumer Law, to not provide a credit, replacement or refund in cases where goods are disposed of by the customer before a warranty claim has been finalised.

2. Please do not ask customers to return the product to us or suppliers unless instructed to do so. If we need the product returned, we will provide a return label for this purpose. Any postage cost incurred by the customer for return postage will not be refunded if it is found that there is no valid warranty claim and/or and the return label has not been provided.

3. For missing parts, once we have received the necessary details, and validated the claim, we will issue the part to be dispatched to the customer as soon as practicable after we have confirmed the spare part is available for dispatch. Dispatch of spare parts from our warehouse can take up to two working days. If no spare part is available in a reasonable period, we will provide an alternative solution in-line with our obligations under the Australian Consumer Law.

4. Any delivery delay should be reported by you to us within 10 working days from the date of dispatch. Any delivery delay will be investigated by our courier partner, which can take up to two working days . If we receive no update within two working days of notifying the partner, we will offer an appropriate remedy in accordance with the Australian Consumer Laws. For delivery time frames, please visit our shipping guide.Due to ongoing COVID restrictions in place in different states and unforeseen occurrence of natural disasters from time to time, delivery time frames can be affected. Your patience in such cases would be highly appreciated.